Return Policy / Cancellation Policy
This policy is according to the newly appropriated model, by legislature in annex 1 to Article 246 § 2 Par. 3 Line 1 EGBGB (Introductory Act to the German Civil Code) for a cancellation policy.
Your contractual declaration can be cancelled within 14 days [1 month*] without reason in writing (e.g. letter, fax, email) or – if you have come into possession of the item before the expiry of the term – by returning the goods. The terms begin after receiving the policy in writing, however, not before the arrival of the goods by the recipient (or in the case of a return delivery of similar goods , not before the arrival of the first part-delivery) and also not before the completion of our duty to supply information according to Article 246 § 2 in conjunction with § 1 Par. 1 and 2 EGBGB and our obligations according to § 312e Par. 1 Line 1 BGB (German Civil Code) in conjunction with Article 246 § 3 EGBGB. To observe the period of cancellation goods must be sent back or be cancelled within this time.
Consequences of Cancellation
In the case of an effective cancellation any goods should be returned from both parties and where applicable any accumulated profit (e.g. interest) returned. Should you not be able to return part or all of the received goods or if they are returned in a deteriorated condition you must provide us with compensation for loss of value, where applicable. This does not apply to the relinquishment of items if the damage, exclusively after inspection – and as would have been carried out normally in a retail outlet – can be traced .
Compensation for loss of value will not have to be paid for damage caused by use in accordance with the regulations. Items that are able to be dispatched as a parcel are to be sent back at our risk. You must pay the cost of returning the goods if the delivered goods correspond to the goods ordered and if the price of the returned item does not exceed 40 EUR or if you have not paid the equivalent or a contractually agreed installment if the price was higher at the time of cancellation. Otherwise goods may be returned free of charge. Items not able to be dispatched as a parcel will be picked up from the customer. The refund of payments must be completed within 30 days. The customer’s terms begin with the dispatch of the cancellation notice or the goods, and for the company with the receipt of the goods.
* The cancellation terms is 14 days according to § 355 Par. 2 BGB, if the consumer is informed by no later than the conclusion of the contract or immediately after being informed of the conclusion of the contract policy in writing. Should the policy be received later than this, the terms are one month.
